Midas

Contacts

Address:
328 C North El Camino Real, Encinitas, CA 92024
Get directions

Website:
midas.com

Phone number:
+1 760-753-7836

Categories:
Establishment   Car repair  

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Reviews about Midas

• Zoe Berg-Pitt

  Feb, 07 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT GO HERE!!!!
  
  I've had my oil changed here several times with zero problems but my recent experience was horrible and I will never go back. I went in for an oil change, a new tail light bulb and new windshield wipers. I came out having to purchase a brand new tire....
  
  The service took an hour and a half which is lengthy for an oil change. Other customers having oil changes were in and out within a half hour. They claimed to be 'out of bulbs' for my tail light and were getting more which is why it was taking so long....now I know this was an excuse for something else.
  
  When I drove out of the lot my air pressure indicator turned on which struck me as odd. I'd purchased 4 new tires from Costco only two months ago so I shouldn't have low air pressure. I figured one of the tires was a dud so I brought my car into Costco to have them check it out. Come to find out, somehow while my car was at Midas, one of my tires was punctured and then "repaired" (and not repaired well) with some sort of plug. I understand mistakes happen and if I were made aware of the situation then perhaps I wouldn't be writing this review right now. However, shady behavior kept the employees from telling me what was going on and they let me drive off onto the freeway with a destroyed tire. My tire is now out of warranty with Costco because 'another shop has worked on it' (without my knowledge or consent). So, I've had to spend $115 to buy a brand new tire....great.
  
  The icing on the cake here is that the owner Allen Hallenbeck was over the top rude on the phone. I've never been treated so poorly as a customer! Unbelievable. I calmly explained the situation and he spoke over me as if I were in the wrong. He made up some phony excuse that an employee took a nail out of my tire and was "doing me a favor" by fixing it. Really?? Strange that my light came on AFTER I left Midas, no? Allen was unsympathetic to my situation....and then hung up on me!!! Totally crazy. It's almost laughable except I'm stuck having to pay.
  
  I've never had to write a Google review because I usually brush bad experiences off. However, I've never felt so inclined to share an experience and hope I can save others time and money by avoiding this establishment. I'm going to the BBB to file an official complaint.

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